Terms & Conditions

Website disclaimer
The information contained in this website is for general information purposes only. The information is provided by Cubelite.co.uk (subsidiary of Sharif Photographic Services) and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Cubelite.co.uk. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Cubelite.co.uk takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Ordering
We accept orders via our online shop, email, telephone and post. When you place an order with Cubelite.co.uk we will treat it as an offer to buy and you will be bound by the terms and conditions laid out below.
These do not affect your statutory rights.
If we decline your offer on security grounds we may contact you to seek an alternative payment method.

Pricing – UK Customers
All prices quoted on this website are in Pounds Sterling excluding UK VAT at the prevalent rate of 20% and do not include freight charges. The freight charges will vary depending on the product(s) you purchase. The appropriate freight cost will automatically be added to all online orders or advised by one of our sales operatives for telephone and email orders. UK VAT will then be applied to the final total.

Pricing – EU Customers outside of the UK
All prices quoted on this website are in Pounds Sterling excluding UK VAT at the prevalent rate of 20% and do not include freight charges. If you live or the goods are being delivered to an EU address outside of the UK and you can supply us with a valid EU VAT Registration number, UK VAT will not be added to the website prices. The freight charges will vary depending on the products you purchase. Individual freight quotes will be supplied to all non- UK customers for approval prior to processing the order.

Pricing - Customers outside of the EU
All prices quoted on this website are in Pounds Sterling excluding UK VAT at the prevalent rate of 20% and do not include freight charges. If you live or the goods are being delivered to an address outside of the EU, UK VAT will not be added to the website prices. The freight charges will vary depending on the products you purchase. Individual freight quotes will be supplied to all non- UK customers for approval prior to processing the order. Please note that we are not responsible for any Import Duty or Tax that your local Customs office may charge. Please check with your local authorities what charges may be made as we are unable to advise on this.

Delivery Promises
Orders a despatched as soon as possible subject to availability.  If you need a product urgently please contact us on 01461 206578 to confirm delivery. All goods are shipped via our preferred courier on a 1-2 day "standard" delivery time. If you require the goods sooner, please advise us and we will quote you accordingly. Please note our couriers do not deliver at weekends unless "special" delivery arrangements have been made. If you wish to use your own appointed courier or freight forwarder please contact us on +44 (0)1461 206578 and we will make the necessary arrangements.
The delivery times quoted are our best estimates based on the service offered to us by our courier and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times.

We do not ship these products overseas at the present time.

Product Availability
Our web site is regularly updated, however, we cannot guarantee immediate availability. Orders placed outside our UK opening hours (8.30am - 5.00pm, Monday to Friday) may be subject to change. We will contact you as soon as possible if this is the case.

Payment
Payments are only accepted in Pounds Sterling. You can pay by cheque or any of the major credit and debit cards, including:

  • Visa
  • MasterCard
  • Switch/Maestro
  • Delta
  • Solo

We will not debit your card until your order is ready for dispatch.
All cheques should be made payable to "Sharif Photographic" and will require 10 working days to clear before the goods can be dispatched.

Returns Policy
We want you to be completely satisfied with your purchases, in accordance with the law we offer a 14 day "cooling off/cancellation" policy. If for any reason you are not happy please return the goods within 14 calendar days of receipt and we will replace, exchange or refund items at your request – subject to the following conditions:

  • The goods must be returned with all accessories, packaging, instructions, etc and must be in the original, clean, unused condition it was supplied in.
  • Where products have obviously been used, or items are missing, no replacements, exchanges or refunds will be given.
  • Where an item is not accepted for refund, the customer will be responsible for the cost of return to them at our standard rates.
  • The customer will be responsible for any carriage costs incurred when returning the goods to us.
  • A Returns Number (RMA No) must accompany all returns together with the original invoice and the customers contact details including a telephone number. An RMA No may be obtained by phoning the Sales Helpline on +44 (0) 1461 206578

Items accepted for return outside of this 14 day period are subject to a 15% restocking fee to cover administration costs. No items will be accepted for return after 21 working days.

This policy does not affect your statutory rights.

Complaints
At Cubelite.co.uk we value our customers satisfaction very highly. However sometimes things can go wrong and should you have any complaints regarding our service please email us (via the "contact" page) or telephone us on +44 (0) 1461 206578

Liability
We are not liable for loss of profits, loss of business or other consequential, special or indirect loss arising out of the use or late delivery of any product purchased from Cubelite.co.uk

Guarantee
All our products carry a minimum 12 month guarantee. Unless otherwise stated.
This does not apply to faults caused by accident, neglect or misuse.
Goods returned faulty within 14 days in the original, clean, as new condition, along with all of the accessories, original packaging, instructions etc will be swapped for a brand new replacement or refunded. A Returns Number (RMA No.) must accompany all returns together with the original invoice and the customers contact details including a telephone number. Collection details and an RMA No. can be obtained by phoning the Sales Helpline on +44 (0) 1461 206578.

Goods returned after 14 days will be replaced or repaired at our discretion under warranty free of charge. We will arrange to have your goods repaired as quickly as possible. However, it may take up to 4 weeks for repairs to be completed depending on the complexity of the problem and the availability of spares. The customer will be responsible for any carriage costs incurred when returning the goods to us. A Returns Number (RMA No.) must accompany all returns together with the original invoice and the customers contact details including a telephone number. An RMA No. can be obtained by phoning the Sales Helpline on +44 (0) 1461 206578.
Cubelite.co.uk shall not be liable for any consequential loss or damage resulting from the supply of goods or their failure, malfunction or unsuitability or any circumstances beyond our reasonable control.
This policy does not affect your statutory rights.

Privacy policy
This privacy policy sets out how Cubelite.co.uk uses and protects any information that you give Cubelite.co.uk when you use this website.
Cubelite.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Cubelite.co.uk may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2013

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as post code, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@cubelite.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Cubelite, 44 Annerley Road, Annan, Dumfriesshire DG12 6HF.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Errors and Omissions
We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please inform us using the contact us section of the site.
We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.
Product photographs are for illustration only, products may differ from those shown.
Specifications and product descriptions are for guidance only, cannot be guaranteed accurate. Errors and Omissions excepted.
We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. You will be promptly informed if such a situation arises.

Copyright Notice
This website and its content is copyright of Cubelite.co.uk © Cubelite.co.uk 2013. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.